In order to sell digital and electronic products, it is vital to have technical support. The customers are required to be consistently supported to keep them happy and to help them to make use of the products and services to the fullest.
Technical support, in most cases, becomes the key feature in deciding the purchase of the product. Customers are keen to purchase products only with support and some are happy to spend more to get it with technical support. A professional technical support will make all the difference. We at QTAT BPO Solutions Inc. offer customized technical support functions for software, electronic gadgets, electronic products, special equipment etc.
Our training department takes the formal training from the client and the same will be imparted to the team to provide support. Our services are customized to cater to various time zones and skills as required by the client.
The technical support functions can be offered through call center, email support and chat support. There are new opportunities to sell add-on products and services through the technical support function.
Some of our support services offered to our clients
- Technical support services for software, hardware, and products.
- Remote monitoring services.
- Configuration and new set-ups.
- Technical trouble ticket management.
- Add-On Sales and support.
- Uninterrupted 24×7 support
- Unique methodology to execute projects
- Train the Trainer model
- Continuous process improvement
- Scalability in short time
- Highly talented work force