Chat / Email Support
Email Support Services
E-mail or electronic mail has become the most used communication mode from business to business. Prompt and effective responses to emails are vital for any business. Large organizations receive loads of emails daily and responding to each one of them becomes cumbersome and thus companies outsource their e-mail support.
It becomes difficult when your business receives numerous emails every day. It is difficult to prioritize and reply to all of them in the most effective way. Take a break! Get our email support service.
Chat Support Services
Casual visitors to your website may have queries which when answered in real time are likely to convert into prospective clients. QTAT chat support service removes all the hassles by providing online support to customers solving product or service related queries in real time and sometimes may want you to call back. QTAT offers chat support service to handle such process. Chat support prevents dropout of about 20%-30% of the prospective customers. Online customers have started to expect online chat support in websites for quick answers.
QTAT chat support is
- Error Free
- Easy to understand
- Service providing instant response
- Each chat desk executive can handle up to 2 concurrent chats
- Chat forwarding/escalation
- Group chat options.
- Canned Messages for faster chats.
- Reports on daily chats
- Exclusive desk for each client.
- Monthly consolidated reports
- We will be using 3-4 trained resources to provide 24×7 support.
- Knowledge base with FAQs will be created for each client.
- The scope of services will be limited to knowledge
- The knowledge base will be constantly upgraded for effective operations.
- The escalations will be emailed to the client on a daily basis for further action.