QTAT BPO Solutions Inc. believes that effective knowledge transfer drives project and program success and it is only when organizations value knowledge transfer and implement good practices to support it, they improve project outcomes substantially. At QTAT, the most effective knowledge transfer improved project outcomes by nearly 35 percent. QTAT BPO Solutions Inc. recognizes the importance of knowledge—how it is acquired, used and shared—is key to project and program success.
Knowledge transfer and its actual implementation and uptake in an organization can pose challenges, especially if no true results-oriented process is in place. When organizations fall short of a comprehensive knowledge transfer effort, the reasons are many but often relate to cultural issues: Many respondents point to the fact that their organizations have higher priorities and also believe there is insufficient recognition of the value.
The study identifies five key steps for the execution of an effective knowledge transfer program:
- Identifying: Determining what knowledge needs to be transferred
- Capturing: Accumulating the essential knowledge that needs to be transferred
- Sharing: Establishing methods for transferring the knowledge
- Applying: Using the knowledge that is transferred
- Assessing: Evaluating the benefits of the knowledge that is transferred.
QTAT BPO Solutions Inc. embraces knowledge transfer as an important capability focus on culture, leadership, and people; culture encourages buy-in, leadership sets the tone and people make the difference.
At QTAT BPO Solutions Inc., though we encourage multitasking approach but each individual has his/her own limitations. Therefore, at QTAT, we believe in cross-function training via knowledge transfer to have manpower ready for any immediate project needs thus reducing process transition and migration time from the client side to our project team.